Introduction
This Privacy Policy explains how Crossword Bookstores L.L.C, operating the website www.crosswordbooks.ae, collects, uses, stores, and protects personal information of users accessing the website.
This policy applies only to information collected through the website and does not apply to information collected through offline channels.
Crossword Bookstores L.L.C is committed to protecting customer privacy in accordance with applicable UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021) and Dubai Department of Economy & Tourism consumer protection regulations.
Information We Collect
When you use our website, we may collect the following categories of information:
Identity Information
Includes name, email address, phone number, language preference, and billing or delivery address.
Transaction Information
Includes order details, purchase history, payment confirmation details, delivery details, and refund information.
Technical Information
Includes IP address, device type, browser type, operating system, and browsing activity on our website.
Communication Information
Includes information you provide when contacting customer support or subscribing to newsletters or promotional communication.
Preference Information
Includes product preferences, purchase interests, and browsing behavior used to improve website experience.
Certain fields on the website may be mandatory to enable order processing or account creation. Failure to provide required information may restrict the availability of certain services.
How We Use Your Information
The personal data collected may be used for the following purposes:
• Processing and fulfilling orders placed on the website
• Managing customer accounts and registrations
• Communicating order confirmations, shipping updates, and customer support responses
• Providing customer service and resolving complaints or disputes
• Improving website functionality, security, and user experience
• Sending promotional communications, newsletters, or offers where consent is provided
• Detecting and preventing fraudulent transactions or misuse of the website
Sharing of Information
Crossword Bookstores L.L.C treats all customer information with strict confidentiality.
Personal information may only be shared with:
• Payment gateway providers to process secure payments
• Logistics partners for order delivery
• Technology service providers supporting website operations
• Government authorities or law enforcement agencies where required by law
All service providers handling data are required to comply with strict confidentiality and security obligations.
We do not sell, rent, or lease personal information to third parties.
Payment Information and Security
All payment transactions conducted on www.crosswordbooks.ae are processed through secure and certified payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).
Crossword Bookstores L.L.C does not store credit card or debit card details on its servers.
Sensitive financial data is encrypted and transmitted securely through approved payment processors.
Cookies and Tracking Technologies
The website uses cookies to improve browsing experience and website performance.
Cookies may be used for:
• Recognizing returning visitors
• Storing user preferences
• Analyzing website traffic and performance
Users may disable cookies through browser settings; however, certain features of the website may not function properly if cookies are disabled.
Data Protection and Security
Crossword Bookstores L.L.C implements appropriate technical and organizational security measures to protect personal data including:
• SSL encryption
• Secure server infrastructure
• Restricted data access controls
• Regular security monitoring
While we take all reasonable precautions, no internet transmission can be guaranteed to be completely secure.
Customer Rights
Users may request to:
• Access their personal information
• Update or correct inaccurate information
• Opt out of promotional communication
• Request deletion of personal data where legally permitted
Requests can be submitted by contacting our customer support team.
External Links
The website may contain links to third-party websites.
Crossword Bookstores L.L.C is not responsible for the privacy practices of such websites and encourages users to review their privacy policies separately.
Updates to This Policy
This Privacy Policy may be updated periodically to comply with regulatory requirements or operational changes.
Updates will become effective upon publication on the website.
Contact Information
For any privacy-related inquiries, please contact:
Crossword Bookstores L.L.C
Email: pramod.soman@crosswordbooks.ae
Phone: +971 555829012
Address:
Crossword
Silicon Central Mall
B120 & B121, Unit B119
1st Floor – Nadd Hessa
Dubai Silicon Oasis
Dubai, United Arab Emirates