Fiction
Non-Fiction
Business & Economics
Children's Book
Sort By
Relevance
We provide automated translations for your convenience. Please note that accuracy may vary as content is processed by an external service.
Bruce Patton
MRP: AED 66.00
AED 50.00
24% Off
(Incl. of all taxes)
Get it by: Tue, 6 Oct
Availabe in Dubai
Binding
Paperback
Number of Pages
352
Age Group
All
Piracy Free
Secure Transactions
Express Delivery
EcoâConscious Packaging
Book Summary
Difficult Conversations is a practical guide to navigating the moments when words feel charged with emotion. Grounded in the methods of the Harvard Negotiation Project, this nonfiction work offers a clear, compassionate roadmap for handling sensitive topicsâfrom a neighborâs barking dog to conflicts at work or at home. Written for anyone who wants to talk through tough issues with honesty and respect, the book blends professional insight with everyday relevance to help readers communicate with confidence, empathy, and clarity.
Structured around real-life dialogue and proven techniques, Difficult Conversations walks you through how to frame a discussion, express your concerns without blaming, and invite a constructive response. It presents a dependable frameworkârecognize the issue, acknowledge emotions, and explore meaning while staying focused on outcomesâso conversations stay productive rather than spiraling into defensiveness. Readers will discover practical scripts, framing phrases, and strategies to listen deeply, reframe disagreements, and preserve rapport even when you disagree. The bookâs accessible, calm voice and engaging examples make complex ideas feel doable, whether youâre navigating a workplace dispute, a family disagreement, or a neighborhood concern. Difficult Conversations offers a patient, practical approach that blends theory with real-world scenarios, translating ideas into actionable steps that help you release emotional tension, separate identity from the issue, and move toward agreements that feel fair to all sides.
After finishing Difficult Conversations, youâll feel equipped to approach future talks with confidence, reduce defensiveness, and build healthier relationships. It invites you to see conflict as an opportunity for understanding and growth, leaving you with practical skills you can use again and again.
Product Details
Author
Bruce Patton
Publisher
General
Number of Pages
352
ISBN
9780670921348
Reading Age
All
Binding
Paperback
MRP: AED 66.00
AED 50.00
24% Off